|
Factor of 4
Portfolio
Our Process
Case Studies
|
Case Studies
Workflow-Driven Database Collaboration
Within most successful technology companies today, the workflow moves across the organization, not utilizing hierarchical structure. "Front-line" employees handle all customer engagement (Sales and Service), deliver products and services (Engineering and Installation), perform product support and service followup (Technical Support), and complete billing and collection (Finance).
This type of system:
Supports Individuals Who Need
- Computer-based education to enable them to stay current in their work.
- An information infrastructure helping them to serve customers with dignity, respect, and effectiveness.
- Human-oriented computer software systems which work on their behalf rather than the other way around!
Supplying Members of Workgroups, Teams or Organizations Who Need
- Database-enhanced web servers and client-side web browsers enabling inter-workgroup collaboration across the organization.
- Organization-wide, information-support systems which mirror the actual workflow, business rules and processes used by each team.
- Economies of customer-initiated ordering and payment.
By Utilizing These Technologies
- Network-Computing.
- Moving data to the point of computation.
- Moving computation to the point of the data.
- Supporting location independence of system-wide resources.
- Intranets (Internal, organization-wide databases).
- VPN's (Secure collaboration among geographically separate locations for a single organization.
Thereby Achieving
- Highly productive employees.
- Rapid response to customer requests and quality delivery of services.
- The ideal of empowering every employee to handle customer engagements and any internal requests for information without passing them along to other employees.
- The capability for every employee to instantly query—and update where appropriate—current customer, project, product and service status information.
|
